Terms of Sale

1. Nominal seller and scope

Fabien Chauveau, sole trader (French micro-entreprise).
Registered office: 62 rue Michel Vielle, 72300 Sablé-sur-Sarthe, France
SIREN: 109 441 774 — SIRET: 109 441 774 00014
APE code: 62.01Z — Computer programming
VAT not applicable, Article 293 B of the French General Tax Code
Contact: [email protected]

These Terms of Sale apply to any subscription to the Pro plan, to the exclusion of any other terms. They supplement the Terms of Use and the Privacy Policy; in the event of conflict over financial terms, these Terms of Sale prevail.

The Pro Subscription is available to Consumers and professionals alike. Provisions protecting Consumers — Articles 6, 8.4 and 12 — benefit only Users holding that status under the French Consumer Code.

2. Essential characteristics

The Pro Subscription is a digital service supplied continuously for the duration of the subscription. Compared with the Free Plan it provides:

Supply. The Pro Subscription is activated as soon as payment is validated by the platform, with no physical medium or delivery. No delivery charges apply.

Decisive technical characteristics. The User acknowledges having been informed, before subscribing, that the Application works exclusively on a local network and allows no transfer over the internet between remote sites; that the Publisher has no access to transferred files and can therefore neither back them up nor restore them; that operation depends on the configuration of the network and Devices (Article 8 of the Terms of Use); and that the Pro Subscription lifts quantitative limits without changing the transfer architecture.

Users are strongly encouraged to test the Application through the Free Plan, in their own network environment, before subscribing.

3. Distribution channels and identity of the seller

The seller under consumer law is, in each case, the platform listed below.

Channels actually open. A channel appears in the table above only in respect of a platform on which the Pro Subscription is actually offered for sale. As long as a platform does not offer the subscription, no purchase can be made there and the getgreyspace.com channel is the only active one.

As seller, the platform is responsible for concluding the contract and issuing the purchase receipt, collecting payment and securing payment data, collecting and remitting VAT in the User’s country of residence, managing automatic renewal, and handling refund requests.

The Publisher remains the supplier of the digital service and, as such, owes the statutory warranty of conformity (Article 9) and the effective supply of the features described in Article 2.

RevenueCat’s role. The Publisher uses RevenueCat, Inc. (San Francisco, USA) as a technical processor, solely to check with the platforms whether a subscription is active. RevenueCat is neither a seller, nor a payment institution, nor a payment processor: no funds pass through it, and it receives no bank or card details.

Platform availability. The Publisher is not liable for unavailability, unilateral changes of terms, refusal of a transaction or withdrawal of the offering decided by a distribution platform, such events constituting the act of a third party.

4. Pricing

Prices are stated in euros, all taxes included, for a User residing in France. The applicable price is the one displayed on the platform’s subscription screen at the time of the order.

Currency and tax. Platforms apply their own per-country price grids. The amount actually charged may differ because of local currency, the tax rate in the User’s country of residence and the platform’s rounding rules. The exact amount is displayed before the order is confirmed.

Price changes. The Publisher may change its prices for the future; a new price applies to an existing subscription only from its next renewal date. Any increase is notified at least thirty (30) days before it takes effect. A User who refuses it may cancel before the renewal date (Article 8); otherwise, continuing the subscription constitutes acceptance. Apple and Google also apply their own consent procedures for price increases.

5. Subscription and formation of the contract

Subscription takes place through the checkout flow of the chosen platform. Before confirming, the User can review the order details and total price and correct any errors. Confirmation constitutes acceptance of these Terms of Sale and an obligation to pay within the meaning of Article L221-14 of the French Consumer Code.

The contract is formed when the platform confirms the order and sends the User a purchase receipt on a durable medium.

Evidence. The records kept by the distribution platforms and by RevenueCat constitute evidence, between the parties, of the subscription date, the plan chosen and the subscription status, subject to proof to the contrary.

6. Right of withdrawal

Under Article L221-18 of the French Consumer Code, Consumers have fourteen (14) days from conclusion of the contract to withdraw, without giving reasons or incurring penalties.

Immediate performance. As the subscription is a digital service to which access opens immediately:

• if the User expressly requests that performance begin before the withdrawal period expires, they may, upon withdrawal, owe an amount proportionate to the service supplied up to the moment they gave notice (Article L221-25 of the French Consumer Code);
• if the User gives prior express consent to immediate performance and expressly acknowledges waiving the right of withdrawal, that right is lost once the service has been fully performed (Article L221-28).

This twofold consent is collected by the distribution platform within its own checkout flow.

How to exercise it — by purchase channel. The request must be addressed to the platform where the purchase was made, which alone handles the financial processing:

• App Store / Mac App Store: via reportaproblem.apple.com or Apple account settings.
• Google Play: via play.google.com/store/account/subscriptions.
• getgreyspace.com: by writing to [email protected] with the Stripe order number shown on the receipt, or directly to Stripe. Refunds are issued within a maximum of fourteen (14) days of receipt of the request, using the same payment method, unless expressly agreed otherwise.

The Publisher assists Users with these steps and supports any legitimate request.

Model withdrawal form. Its use is optional; any unambiguous statement is admissible.

To: Fabien Chauveau — 62 rue Michel Vielle, 72300 Sablé-sur-Sarthe, France — [email protected]

I hereby give notice of my withdrawal from the contract for the supply of the following service:
— Service ordered: GreySpace Pro subscription, [monthly / annual] plan
— Ordered on: [date]
— Order reference: [reference]
— Consumer’s name: [name]
— Consumer’s address: [address]
— Date: [date]
— Signature (only if notified on paper)

7. Term and renewal

The Pro Subscription runs for the term of the chosen plan — one (1) month or twelve (12) months — and renews automatically for an identical term unless cancelled under Article 8. Renewal is operated by the distribution platform, which charges the price of the next period at the end of the current one.

Pre-renewal notice (annual plan). Under Article L215-1 of the French Consumer Code, a Consumer on the annual plan is informed, in writing and on a durable medium, no earlier than three (3) months and no later than one (1) month before the end of the period during which renewal may be rejected, of the option not to renew.

If that notice is not received, the User may terminate the contract free of charge at any time from the renewal date; amounts paid after that date are refunded, less the sums corresponding to performance of the contract up to termination.

8. Cancellation

Users may cancel at any time, without reason or penalty, effective at the end of the current period. Cancellation is carried out with the platform that recorded the subscription — uninstalling the Application does not cancel the subscription and does not stop the charges.

• App Store / Mac App Store: Settings → [your account] → Subscriptions → GreySpace → Cancel subscription (also at apps.apple.com/account/subscriptions).
• Android: Google Play app → profile picture → Payments and subscriptions → Subscriptions → GreySpace → Cancel subscription.
• Purchased on getgreyspace.com: via “Manage my subscription” in the app, via the management link in the Stripe confirmation email, or by request to [email protected].

Effects. Cancellation takes effect at the end of the current period. Users keep access to Pro features until then, and are automatically moved to the Free Plan, with no loss of files already received and no uninstallation. No pro-rata refund is due for the period already started, subject to Article 6 and applicable mandatory rules.

Electronic cancellation. Under Article L215-1-1 of the French Consumer Code, where the contract was concluded electronically, the Publisher provides a facility allowing notice of cancellation to be given electronically, permanently, easily and directly accessible. For subscriptions taken out through the App Store or Google Play, this requirement is met by the built-in cancellation flows above. For subscriptions on getgreyspace.com: the app permanently exposes “Manage my subscription”, and the Stripe confirmation email contains a permanent subscription-management link, available at any time, from which cancellation is carried out online, with no condition and no reason required. A request sent to [email protected] has the same effect.

Termination by the Publisher. The Publisher may terminate in the cases set out in Article 11 of the Terms of Use. Where termination is for a reason not attributable to the User, in particular permanent discontinuation of the service, the Publisher refunds the portion of the price corresponding to the period paid for and not supplied.

9. Statutory warranty and complaints

The Publisher must supply a digital service that conforms to the contract and is liable for lacks of conformity existing at the time of supply, under Articles L224-25-12 et seq. of the French Consumer Code. As the service is supplied continuously, the warranty applies throughout the subscription. Where the service is not in conformity, the Consumer may require it to be brought into conformity free of charge, within a reasonable time and without major inconvenience; failing that, obtain a price reduction or termination of the contract.

The Publisher is also liable for lacks of conformity resulting from the absence of updates necessary to maintain conformity during the subscription. No provision of these Terms may exclude or limit this statutory warranty.

Burden of proof. Under Article L224-25-15 of the French Consumer Code, it is for the Publisher to prove that a continuously supplied digital service conformed throughout the contract.

Complaints. Complaints about conformity should be sent to [email protected]; the Publisher acknowledges receipt within five (5) business days and replies on the merits within thirty (30) days. Financial complaints — disputed charges, double billing, failed refunds — fall to the distribution platform, as the Publisher has access to neither payment methods nor transactions.

10. Force majeure

Neither party is liable for a failure resulting from force majeure within the meaning of Article 1218 of the French Civil Code. If the impediment is permanent, the contract is terminated by operation of law and the Publisher refunds the portion of the price corresponding to the period paid for and not supplied.

11. Personal data

The processing carried out in connection with the subscription is described in the Privacy Policy. The Publisher neither collects nor stores bank details, which are handled exclusively by the distribution platforms.

12. Disputes

Prior complaint. Before any action, the User sends a written complaint to [email protected].

Consumer mediation. Under Articles L611-1 and L612-1 of the French Consumer Code, Consumers may, after a written complaint has gone unresolved, refer the matter free of charge to a consumer mediator. Appointment of the mediator, registered with the French consumer-mediation supervisory commission, is under way; their details will be published on this page as soon as it takes effect. In the meantime, Consumers residing in the European Union may consult the official list of alternative dispute resolution bodies maintained by the European Commission: consumer-redress.ec.europa.eu. The European online dispute resolution platform ceased operating on 20 July 2025, Regulation (EU) No 524/2013 having been repealed by Regulation (EU) 2024/3228; it is no longer a route of redress.

Governing law and jurisdiction. These Terms of Sale are governed by French law, without depriving the Consumer of the protection afforded by the mandatory rules of their country of habitual residence (Article 6 of Regulation (EC) No 593/2008). Failing an amicable settlement, the Consumer may bring proceedings, at their option, before the court of their domicile or that of the Publisher’s domicile, in accordance with Article R631-3 of the French Consumer Code and Articles 17 to 19 of Regulation (EU) No 1215/2012.